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Author Topic: problem on 5800XM  (Read 1069 times)
hichams84
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« on: March 03, 2010, 10:31:11 AM »
hello there!!
i have a problem on my 5800 xm ,always when i'm using it the phone go in off,i try the hard reste but nothing change,can someone say how can iresolve the problem!!??
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Cellular-Decay
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« Reply #1 on: March 03, 2010, 07:11:38 PM »
Sorry, but I'm not sure what you mean. Is the phone actually losing power (turning off), or just dropping calls (disconnecting while you are talking)?
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hichams84
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« Reply #2 on: March 04, 2010, 02:14:01 AM »
i mean while im using it like music or internet or try to send sms or evrything it's turning off,but not always,i mean that sometimes i can listen for some music or send some sms,and sometimes i should do again what i was doing,because simply the phone is turning off!!
hope i explain good!!!and thx!
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Cellular-Decay
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« Reply #3 on: March 04, 2010, 05:49:41 AM »
When it turns off, does it turn back on (reboot), or do you have to turn it back on manually (with the power button)?

If it turns completely off, so that you have to turn it back on, then it's a power problem. A loose connection, or loose battery. The battery should fit very tight. If yours has a loose fit at all, try putting something thin (a few folds of paper) under or behind the battery so that it will press against the contacts better. If the problem persists, then exchange the phone or send it to Nokia for service.


If it is rebooting, then it is a software problem. You said you tried a hard reset, did it completely wipe the phone so that you had to enter your location, date, time, etc? If not, then it wasn't a hard reset.

Also, did you restore from a backup after you reset? If you did then you may have restored the problem.

You could try updating your firmware. Some earlier firmware revisions did have trouble. Open the dial pad and dial *#0000# to check your current firmware revision. It should be something like v31.x.101 or v40.x.005.

If it is lower than v31 (and especially if it's lower than v21) you should update. If you have a data plan or have set up a WiFi connection, then from that screen with the phone info you can go to Options, Check for updates. The phone will go online and check Nokia's servers for any updated firmware, and if found it will allow you to download and install the update over the air (called, FOTA for Flash Over The Air).

If you do not have a data plan or access to WiFi, then use Nokia PC Suite and the Nokia Software Updater (NSU) from a Windows PC to check for updates.

Good luck.
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hichams84
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« Reply #4 on: March 04, 2010, 06:25:41 AM »
first of all i would like to thank you!!
any way my phone is geting completly off,
what i do is a hard-reset, and i have the lastest version,
i tried to put now some paper on the battery hope that the problem be this, not something else,and i'll wait to c the result!any way if nothing change that mean that i should take it for a noka center???
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hichams84
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« Reply #5 on: March 04, 2010, 06:33:28 AM »
when i tried the hard-reset i wait till the problem comeback before i restore evrything!!
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hichams84
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« Reply #6 on: March 04, 2010, 12:13:39 PM »
IT'S seam tha the problem resolved with the paper!!
thx man!!
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dj101
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« Reply #7 on: March 04, 2010, 01:49:30 PM »
if you have a care center close to you,take it there and they should fix the loose battery problem permanatly for free

no bobo paper fix.
i had to put tape on my battery to hold it in place
my care center is 8 hours away...no thanks
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